I have the free credit report feature with Experian. I lifted the credit freeze in order to secure a credit card and am trying to put it back on.
Unfortunately, you cannot reach a live person. Do I need to sign up for the $9.99 monthly bill in order to lock my credit report? If not, how can I reach a PERSON at Experian. This is just ridiculous.
They are more involved in selling their high-dollar Premier program (that I do not need). I would just like to put the credit freeze back on my account. I have been a victim of credit breeches and fraud on all my accounts 5 times in the past year. I know there is a Security Freeze on my account, but I cannot get to the place to actually put the Credit Freeze back on.
The other two bureaus are great and give a person a way to lock and unlock as well as a phone number to talk to a real person. What's up Experian?
Product or Service Mentioned:
Experian Credit Report And Fico Score Credit Management.
Reason of review: Poor customer service.
Monetary Loss: $5.
Preferred solution: Provide the service they get paid to provide. Call or email when I can converse with a real person..