Anonymous
map-marker Los Angeles, California

Charge you for no reason

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I cancelled my membership while ago , they charged me again and again i had to contact them , they didn't help me , they said read whole card number for us and i did , they said this card number is not in our file ! if is not in your file how do you charging me ?!

they said contact to your bank there is nothing we can do , when i contacted my bank they said we can't access to information , we will try to contact them , i had to block this website . still investigate on it .

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User's recommendation: Do Not sign up for membership on this website it is SCAM !!!!!

Carolyn A Aik
map-marker Columbus, Indiana

Cancel membership.

Original review updated Jun 25, 2024

How can you do better? Wow!

That's a loaded question. You offer a 7 day free trial or the persons card will start being charged each month. When I tried to cancel membership before the trial was up, there is absolutely no way of doing so. Every number is out of service.

That's bs. Not to mention it starts out as supposedly creditscore.com and also a part of Experian but turns out to be you guys. None of which is disclosed. Experian doesn't even affiliate you guys.

It's just a big scam. Sad, you are tricking so many people. People like me, whom are on disability. Thanks a *** ton for screwing me over.

I hope you're ashamed of yourselves, but I know you're not, or you wouldn't be doing it. Hope karma bites you in the ***

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User's recommendation: Don't use their service. It's a scam. If it wasn't then you would be able to actually contact them my phone, email, or even online.

Anonymous
map-marker Springfield, Illinois

My credit score is showing on my credit report

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I can't see my credit score because it keep saying i don't have one. I keep getting messages saying look at my score and everytime i log in the app it says i don't have a credit score so what's going on why can't i see my credit score

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Alethia Dxr

Cheater company makes you think it is facebook phone number when it is not

cheater company makes you think it is facebook phone number when it is a bs website to get your email.

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Preferred solution: nothing

Anonymous
map-marker Chicago, Illinois

My credit score is not showing on my credit report

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I didn't talk to anyone because the number i called didn't go through so i give your customer service a zero seem like it's a fraudulent number

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Athziry Jva

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Philadelphia, Pennsylvania

A complete scam!

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I thought I was calling Experian but got this fraudulent company. I contacted my bank when I received nothing they said they would send.

My money was refunded on less than 24 hours.

They have been sued and paid out a large sum. How they can still scam is beyond my understanding.

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User's recommendation: Do not deal with them and it you did call you bank asap.

Anonymous
map-marker The Bronx, New York

Disappointed consumer

The subway coupons are not being accepted at any of the subway locations I have been to a few and none accepted the coupons

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Anonymous
map-marker Salt Lake City, Utah

Can not talk to a real person.

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If my credit is frozen I don't remember my pen and experience does not even acknowledge I exist. tThey keep sending me to their website which runs into circles which runs into automated messages and I cannot talk to anybody about it super frustrated. Experience is supposed to protect us from the crooks they are the crooks.

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User's recommendation: File a complaint

Anonymous
map-marker Winter Springs, Florida

Opt out of marketing info given to me, especially offers of credit cards.to add debt

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I do not want to receive marketing info from Credit Bureaus and I especially don't need to see cards that are possibly available to me when I go into my acct. I am there to watch my credit, improve my credit score and I don't need an offer of another credit card. It simply encourages mire spending.

Please opt me out of all marketing materials via email, text, or on the website when I'm checking my credit info.

Thank you,

Laura P

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User's recommendation: Work in the credit cards you have now. Don't be tempted to apply folr or another card while workimg to lower u

Linda t Egt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

You keep taking money off my card and I don’t have you guys no more and this is every week.who can I talk to.

No just stop taking my money. This is every week you guys take my money $24.99 so let me talk to so one now please.

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Loss:
$74

Preferred solution: Full refund

angela b Aqn

I need help logging in with new email

s needed to change log in addressI need a copy of my credit report due to a claim that came from my Farmers bank. You have my old email address that I can't use from previous employer to log in but I don't know how to change it because all the recording does is ask about my password. I just need to have my report and apply my new email which is: aabarnes@***.k12.in.us

Please help me

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Preferred solution: help change my email to log in

Mary A Uay

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Horrible

I have been signed up with Experian for two or three months now and I could never get logged in. I change my password.

They tell me the password is accepted. I go right back to sign in and it will not accept my password. Ive been through probably six passwords and they never work.

However experience says theyre all fine but I cant get logged in. And of course I can never get to an actual person when I called in.

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Cons:
  • No customer service
Reason of review:
Poor customer service

Preferred solution: Let me log in to my account!!!!!

Yvonne S Aqd

This is a very good site you should all try it

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ConsumerInfo - This is a very good site you should all try it

I wanted to be directed to someone I could talk to I want to know what my credit score is could you please tell me

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Pros:
  • Good customer service
Cons:
  • Did not give me my credit score
Reason of review:
Good customer service
TRINIQUE J

Payment refund

ConsumerInfo - Payment refund

This company keep charging be my card I haven't used the sight please give me my money back triniqueljohnson@***.com 424903****

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Loss:
$40
Reason of review:
Pricing issue

Preferred solution: Full refund

Claudia P Mip

Iam trying to cancel my member ship by phone or email and is no way I can do it how you can helpme

I am trying to cancel the membership by phone or email and it was imposible to make contact

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Reason of review:
Poor customer service

Preferred solution: cancellation

Audrey S Rfl

The Discover site says no charge to get my credit rating and gives myFico to contact. They want a credit card fee.

Experian charges a fee contrary to what Discover says.

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