Alethia Dxr

Cheater company makes you think it is facebook phone number when it is not

cheater company makes you think it is facebook phone number when it is a bs website to get your email.
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Preferred solution: nothing

Anonymous
map-marker Springfield, Illinois

My credit score is showing on my credit report

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I can't see my credit score because it keep saying i don't have one. I keep getting messages saying look at my score and everytime i log in the app it says i don't have a credit score so what's going on why can't i see my credit score
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Anonymous
map-marker Chicago, Illinois

My credit score is not showing on my credit report

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I didn't talk to anyone because the number i called didn't go through so i give your customer service a zero seem like it's a fraudulent number
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Athziry Jva

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Philadelphia, Pennsylvania

A complete scam!

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I thought I was calling Experian but got this fraudulent company. I contacted my bank when I received nothing they said they would send. My money was refunded on less than 24 hours. They have been sued and paid out a large sum. How they can still scam is beyond my understanding.
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User's recommendation: Do not deal with them and it you did call you bank asap.

Anonymous
map-marker The Bronx, New York

Disappointed consumer

The subway coupons are not being accepted at any of the subway locations I have been to a few and none accepted the coupons
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Anonymous
map-marker Salt Lake City, Utah

Can not talk to a real person.

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If my credit is frozen I don't remember my pen and experience does not even acknowledge I exist. tThey keep sending me to their website which runs into circles which runs into automated messages and I cannot talk to anybody about it super frustrated. Experience is supposed to protect us from the crooks they are the crooks.
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User's recommendation: File a complaint

Anonymous
map-marker Winter Springs, Florida

Opt out of marketing info given to me, especially offers of credit cards.to add debt

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I do not want to receive marketing info from Credit Bureaus and I especially don't need to see cards that are possibly available to me when I go into my acct. I am there to watch my credit, improve my credit score and I don't need an offer of another credit card. It simply encourages mire spending. Please opt me out of all marketing materials via email, text, or on the website when I'm checking my credit info. Thank you, Laura P
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User's recommendation: Work in the credit cards you have now. Don't be tempted to apply folr or another card while workimg to lower u

Linda t Egt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

You keep taking money off my card and I don’t have you guys no more and this is every week.who can I talk to.

No just stop taking my money. This is every week you guys take my money $24.99 so let me talk to so one now please.
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Loss:
$74

Preferred solution: Full refund

angela b Aqn

I need help logging in with new email

s needed to change log in addressI need a copy of my credit report due to a claim that came from my Farmers bank. You have my old email address that I can't use from previous employer to log in but I don't know how to change it because all the recording does is ask about my password. I just need to have my report and apply my new email which is: aabarnes@***.k12.in.us Please help me
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Preferred solution: help change my email to log in

Mary A Uay

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Horrible

I have been signed up with Experian for two or three months now and I could never get logged in. I change my password. They tell me the password is accepted. I go right back to sign in and it will not accept my password. Ive been through probably six passwords and they never work. However experience says theyre all fine but I cant get logged in. And of course I can never get to an actual person when I called in.
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Cons:
  • No customer service
Reason of review:
Poor customer service

Preferred solution: Let me log in to my account!!!!!

Yvonne S Aqd

This is a very good site you should all try it

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ConsumerInfo - This is a very good site you should all try it
I wanted to be directed to someone I could talk to I want to know what my credit score is could you please tell me
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Pros:
  • Good customer service
Cons:
  • Did not give me my credit score
Reason of review:
Good customer service
TRINIQUE J

Payment refund

ConsumerInfo - Payment refund
This company keep charging be my card I haven't used the sight please give me my money back triniqueljohnson@***.com 424903****
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Loss:
$40
Reason of review:
Pricing issue

Preferred solution: Full refund

Claudia P Mip

Iam trying to cancel my member ship by phone or email and is no way I can do it how you can helpme

I am trying to cancel the membership by phone or email and it was imposible to make contact
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Reason of review:
Poor customer service

Preferred solution: cancellation

Audrey S Rfl

The Discover site says no charge to get my credit rating and gives myFico to contact. They want a credit card fee.

Experian charges a fee contrary to what Discover says.
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vicki h Goi
map-marker Broken Arrow, Oklahoma

Terrible

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Dear Experian Customer Care First let me began by giving you my information to look up. My name is Vicki A Harris address is 1554 East 49th street North, Tulsa OK 74126, contact number is 918-527-****. I have been having issues contacting you all and for some strange reason when I paid for my membership; I am still continuously locked out and it states on your end that I need to use a different credit card but on my end with my bank states that I have already made a payment. I have tried to contact you all several times, the phone disconnects, and I can never speak to a live operator. I assure you that this has been most frustrating and a huge inconvenience regarding a consumer not having access to their on credit information. So, I am having to spend a busy Monday morning writing you all because this seems to be the only way that I can contact you. This should not be happening! My next step will not be to contact you but someone that will be able to take care of this promptly. I will b mailing a letter and enclosing a photo copy of my divers license and social security card; which I don’t like to do; due to identity theft. Please fix this issue ASAP… V. Harris
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Cons:
  • Customer care
Reason of review:
Poor customer service

Preferred solution: Is to fix the issue where i am able to review my credit without dealing with unresponsive representative and phone service disconnecting mere

1 comment
Guest

This company, Consumerinfo.com, is not an Experian owned company. Experian does not have any affiliation with them.

Any personal information that you send them...they will use it to commit fraud. Do not send them your address, phone number, social security number, or drivers license number.

They want you to give them this so they can continue the fraud. Wake up...Experian does not do business in this way.

robin n Euc
map-marker Hillsville, Virginia

Not free

charged me when it was supposed to be free. cancel now
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